24-Hour
Service
(Applies on times
outside of normal and
extended hours -
excludes public
holidays.)
100% Rate
Surcharge
(24-Hour Service not
currently available)
Block Time / Retainers
Do you prefer to
purchase your service on an hourly
basis? Then block time is the
answer for you!
Here's how it works.
You deposit a preset amount
according to the schedules found
below. Once your deposit is
received, all invoices for services
are billed using the current hourly
rates in your block time agreement.
Invoiced charges will automatically
be applied to your remaining
deposited balance. Unused
block time expires one year after
receipt of your deposit.
Deposits for block time may only be
applied to services, and deposits
for block time are not refundable.
Block time is
especially beneficial for cases such
as:
Clients with extended projects
requiring more than 10 hours of
initial and on-going support.
Clients that plan to maintain a
long-term relationship but
prefer service charged on an
hourly basis as opposed to term
support.